Terms & Conditions

ALEX MINT LIMITED
Office 2
91 Main Road
Meriden, West
Midlands, CV7 7NL
Coventry, UK

 

GENERAL CONDITIONS

  • The products of ALEX MINT LIMITED are sold on the basis of sample types; samples are supplied as an indication of the products. In particular, there might be some difference in color or in some other characteristics between the products delivered and the referenced samples.
  • Our prices are ex-works and packaging is always included. Customers need to specify any special or additional packing requirements when ordering. Transport expenses will be charged to the purchaser.
  • Orders must be made by email outlining all the necessary details. ALEX MINT reserves the right to send an email confirmation in every order. When preparing and invoicing orders, exclusive reference will be made to the prices, measurements, quantities, thicknesses and finishes as indicated in the order confirmation; therefore the purchaser must check the accuracy of the information indicated in this e-mail.
  • ALEX MINT products are made from natural stone; any color (or generic) inconsistencies are innate to the products and cannot therefore stand as grounds for claims. Any claims for defects or faults must be sent within 8 days of receipt of the goods by e-mail together with clear photo showing the problem and ALEX MINT will collect and replace the goods; in no case may defects stand as grounds for cancellation of order, or price reduction, or claims for damage compensation.

 

PURCHASE PRICE

The agreed prices, in the respective currency, shall be ex-works prices exclusive of value-added tax, which shall be added at the statutory rate valid on the day of delivery. Packaging, transportation, insurance and other incidental expenses shall not be included in the price, and shall be billed separately.

 

DELIVERY

All orders through Alex Mint Ltd (Supplier) are shipped with the best suitable carrier. We deliver using a variety of logistics partners depending on the size of the item and destination. Our products are quality-checked before leaving the factory to ensure they are in perfect condition.
Upon receipt of the goods, the Purchaser shall examine them for defects without undue delay. The same applies if delivery is not made to him but to a third party named by him. Obvious defects, delivery of the wrong goods, and deviations in quantity, shall be reported to the Supplier in writing (e-mail) by the Purchaser without undue delay, no later however than 72 hours from the Purchaser’s receipt of the goods. The notice shall contain a description of how the defect manifests itself and photos proving that. Should the Purchaser fail to provide the Supplier with such notification, the Supplier shall be discharged of any liability for defects in the Products that reasonably could have been detected by such inspections. Concealed defects shall be reported to the Supplier within a period of eight days following their discovery. If the Purchaser fails to notify the Supplier in writing within the above time limits, he loses his right to make any claim in respect of the defect. If the Purchaser signs for the goods and they turn out to have been damaged, the Supplier will not assume liability. It is also essential to keep the packaging until you are 100% satisfied with the order because in case of damage the delivery company will need to inspect the packaging.
After receipt of a written notice under the above clause, the Supplier shall remedy the defect. The Supplier shall be given reasonable time and opportunity for such repair or replacement and any denial of the same by the Purchaser shall discharge the Supplier from his liability.
The Supplier may demand that the Purchaser sends the defective Product to him, or to a place instructed by him, for repair or replacement. In such case the Supplier has fulfilled his obligations in respect of the defect when he delivers a duly repaired or replaced Product to the Purchaser.

 

MAINTENANCE
All pieces are lacquered with a protective finish to give a durable and stain-resistant surface. Dust regularly with a soft cloth (we recommend a microfiber one) and water to clean from time to time – especially after contact with food – and then use another cloth to dry the surface. It must avoid totally, the use of solvent based products, acid and abrasives. Also avoid the use of appliances transmitting pressure of high temperature and adhesive tape over the metal gold leaf.

 

IMPORTANT
The products of ALEX MINT Company, are a result of a demanding process, completely hand-made from qualified staff. Handmade art expression materials that it’s all important to handle with care. Variation, on shades of colors, should be considered as natural characteristic that makes this item unique and original.

ALEX MINT STUDIO